Terms and Conditions
1. Scope
This page establishes the terms and conditions for the https://clinnco.com.Users are natural and legal persons who have registered on the website and whose registration has been confirmed by Clinnco.
The User declares and warrants that it registers and contracts the services on the Clinnco website exclusively in the exercise of a commercial, industrial, craft or professional activity (holding open tax activity and declaring the corresponding business income), and not as a consumer. Accordingly, the legal regime for the protection of consumers does not apply to the relationship between the User and Clinnco.
The User acknowledges that he or she has read and agreed to these Terms and Conditions, including the Privacy Statement, by accessing, browsing, and using our site.
Clinnco reserves the right to unilaterally alter these Terms and Conditions anytime it deems necessary, whether for legal or economic reasons. Changes to these Terms and Conditions will be communicated to all Users at least 30 days before implementation.
Any modifications to these Terms and Conditions have no bearing on the products or promotions that were agreed upon or ordered before the changes.
The service providers, or "Suppliers," are those who are available on the website for this agreement. The Suppliers have a legal contract with the User who hires their services on the website, and they are responsible for all responsibilities and service guarantees.
2. Contractual statements, registration, and the user contracting process
Clinnco and the User enter into a mediation minute through the User's registration on the Clinnco website, which is followed by an email confirmation from Clinnco to the User.To use the Clinnco website, you must first register as a user. Registration is free and requires prior acceptance of these General Terms and Conditions.
Individuals or legal entities should be represented in the registration. An individual with authority to act on behalf of a legal entity (e.g., commercial corporations, partnerships, or institutions) must complete the registration.
The User must provide and keep up-to-date all data required for the clinco website registration, including his or her name, a valid e-mail address, the company name, and the authorized representative name, completely and accurately (if applicable).
The User also agrees to receive Clinnco newsletters and other similar information by email by accepting the Terms and Conditions. The User has the right to rescind his or her permission at any time and no fee.
3. Obligations of the User concerning the User Account and System Integrity
The User is solely liable for all purchases made through his or her website account.The User account is for the User's personal and exclusive use, and he or she must protect his or her password.
All acts taken on the User's account are the User's responsibility.
If the User discovers that a third party has accessed his or her data or account, he or she must immediately tell Clinnco so that the required steps are taken to clarify the situation and avoid damages, such as the indefinite suspension or termination of the User account.
4. Service at the User's Property
If the property is dirty beyond the ability of the cleaning team to provide the service, if the cleaning staff has to wait for guests to leave, or if the visitors arrive more than one hour after the specified check-in/out time, the User agrees to provide the retrospective overtime payment. The Supplier will notify the User as soon as feasible via the Clinnco website, which may take up to 12 hours.The User commits to adapt his or her systems and applications for usage with the Clinnco website, ensuring security and integrity for the Clinnco website's correct operation.
The Users agree to make the following material, adequate and ready to use by the Supplier's teams, available and in acceptable preservation conditions in the apartments:
1. A bucket and a mop
2. Vacuum cleaner
3. Broom
Users agree not to engage into any contracts with Clinnco's Suppliers directly or via any other organization or website (other than Clinnco or belonging to it) for rendering the same services provided by or through Clinnco or its website.
Even though the apartment keys have been provided to the Supplier's cleaning team, the User understands that the Supplier is exclusively liable for them. The Supplier is responsible for compensating the User for any losses caused by the keys being lost or misplaced.
The User is solely responsible for any file of any sort of information submitted or published by Clinnco and required for legal purposes.
If the property doesn't have one complete changing set of linen and towels, the User commits to bring one complete set in due time (max 1.5 hours) or to order at least one linen rental cleaning service for each bed. If the rented linen is damaged beyond what Clinnco considers to be reasonable wear and tear, the User agrees to reimburse Clinnco for the current item price.
During the cleaning service at the User property, no one is allowed inside the property, including the property guests. If guests arrive before check-in time, the cleaning team has instructions to not let anyone inside the property during the cleaning service. The User should allow the cleaning team to work alone inside the property for professional and sanitary reasons. The User is always allowed inside the property to give instructions, do quality control or random checks, but the User should refrain from staying inside the property when the cleaning team is cleaning unless for the reasons stated above.
5. Responsibilities of Clinnco and Suppliers
Users can purchase services from registered Suppliers through the Clinnco website, which acts as an online supplier middleman. Clinnco facilitates this process by providing customer service, accepting online payments, and issuing invoices, but it is not a party to the service contracts that they promote or mediate.The Supplier is responsible for ensuring that the agreed-upon services are provided in compliance with the industry's quality requirements when a User requests them.
We request a Permanent Certificate (or equivalent), Social Security Debt Clearance Certificate (or equivalent), and Tax Authority Debt Clearance Certificate when the supplier registers with us (or equivalent).
Clinnco does not intervene in the acceptance or rejection of a service; the Supplier is solely responsible for this choice.
Registered Suppliers are the only ones that can provide the services. Clinnco is not a party to any service agreements entered into by website users.
Clinnco acts as a middleman to guarantee that the cleaning service is provided according to the terms agreed upon, and may impose penalties as outlined in the Terms and Conditions.
Any damages that arise during the performance of a service, or any delays therein, are completely the responsibility of the Supplier.
The Supplier is solely responsible for keeping the apartment keys and is thus liable for any replacement or theft costs incurred as a result of their loss or damage.
Clinnco reserves the right to suspend or terminate a Supplier's account if it fails to comply with the tasks list, the specifications requested by Users, or if it fails to provide services to the Clinnco's quality standards.
6. Liability for Property Damage
The cleaning services are performed by independent, professional third-party Suppliers, and not by Clinnco. The Supplier that performs the service is responsible for its proper performance and for any loss, theft, damage or destruction of property, items or equipment caused by it or its personnel during the service. Each Supplier is solely responsible for holding, at its own expense, valid civil-liability insurance covering such damage; Clinnco does not provide, guarantee or verify such insurance and gives no warranty as to its existence or scope.As Clinnco acts solely as an intermediary and is not a party to the service contract, Clinnco does not accept liability for any loss, theft, damage or destruction of property, items or equipment occurring at the property during the provision of the services; any such claim must be addressed to the Supplier that performed the service and to its insurer. This exclusion does not extend to liability for damage to life, physical integrity or health, or to any other liability that may not be excluded under applicable law, nor to Clinnco's own wilful misconduct.
The User contracts the services in the exercise of its business or professional activity and not as a consumer. Property owners are advised to maintain adequate insurance for their properties and contents.
7. Rights management and content
Copyright protection applies to content provided by Clinnco and through Clinnco (reserved rights). The website is typically available and can be visited separately via a computer browser. It is also prohibited to utilize technologies such as crawlers or similar programs for the goal of not only content indexing but also mass access, as well as to save website content. The rules of this paragraph also apply to technology that allow for image capturing during a call and other third-party services.8. Changes to the site and its accessibility
Clinnco makes no guarantee that the website will be available at all times. It will, however, try its best to keep the website up and running with as few disruptions as possible, and it will continue to develop it.Clinnco has the right to temporarily restrict access to the website for reasons of security, integrity, capacity constraints, or technological concerns.
Liability of third-party websites Clinnco will contain third-party website links on the website page whose contents are unknown to Clinnco. Clinnco merely gives access to websites and has no control over their content. Links to other third-party websites are provided solely to facilitate surfing. Clinnco dissociates itself from all website content connected on its website and does not endorse the perspectives represented in local connections.
9. Process of booking, payment, and billing
Payments are done via debit/credit cards, PayPal, Multibanco, and other payments through external parties.For each of the properties the User administers, invoices can be requested with various billing data.
Users will be given an invoice for the services rendered. Suppliers are to provide invoices so the funds may be transferred to their bank account.
Clinnco will collect from suppliers a 10% fee out of each service rendered.
Changes and cancellations: no cash refunds are given under any circumstances; the User is entitled only to a change of date and/or time or to credit on the website, according to the notice given before the scheduled service time: more than 48 hours — the date and/or time may be changed free of charge; between 24 and 48 hours — a change or cancellation entitles the User to 50% credit; less than 24 hours or no-show — non-refundable: the full price of the service is due and no credit or change is granted. These amounts reflect the resources and costs committed for the scheduled service (teams, linen, laundry and ironing, transport, among others).
Service termination is only completed when all due payments are processed.
10. Duration / termination
The Users' agreement is for an indefinite time.The User may request that his or her account be closed through the website's built-in support chat.
Clinnco reserves the right to terminate or suspend a User's account if the User fails to meet a payment requirement and all items are to be returned uppon payment of all services with our company.; the User provides false contact information in his or her account; or the User violates the Terms of Service; suppliers refuse to accept User services; the User creates a phony payment system; and, for whatever reason, the Clinnco website suspends or stops its business operations.
A user whose account has been suspended or cancelled will not be able to access the Clinnco website using other accounts.
11. General provisions
These Terms and Conditions' legal requirements, as well as all underlying contractual agreements, will be controlled and construed following the Portuguese law.Any dispute arising out of or relating to these general terms and conditions or our services will be resolved by the courts of Almada, Portugal.
If any provision of these general terms and conditions is found to be invalid, unenforceable, or non-binding, the parties are still bound by the other sections.
All issues relating to the parties' rights and obligations that are not expressly addressed in these terms and conditions are governed by the applicable special laws, including the law governing the conclusion of distance contracts and intellectual property protection legislation.
12. Concluding Provisions
Clinnco has the authority to transfer all or part of the rights and duties deriving from these General Terms and Conditions to third parties.All communications must be done through the website messaging system; for urgent matters, the telephone contact +351 932 541 180 is made available.
Contacting the cleaning teams or Suppliers directly by any other means, instead of using the website messaging system or the telephone contact provided, is not permitted and is subject to a fee corresponding to the price of the "Additional Preparation" service in force on the website.