Frequently Asked Questions

What is Clinnco?

Clinnco is a platform that connects short-term rental property owners with professional cleaning companies. We make it easy to manage and schedule cleanings for your properties.

How do I create an account?

Click Register in the top menu, fill in your details and confirm your email. Your first cleaning has 20% off.

Is Clinnco available in my area?

We currently operate in several cities in Portugal. Check the Pricing page to see available cities.

How do I start using the service?

In four steps: 1) sign up and confirm your email; 2) go to Properties and add the property you want cleaned; 3) go to Reservations and create a new reservation for that property, choosing the date, time and cleaning company; 4) pay the reservation at checkout — a reservation is only confirmed once payment is complete. Tip: add your fiscal number (NIF) in My Account before you pay.

How do I add a property?

Go to Properties in the side menu and click Add New Property. Fill in the address and select your accommodation type.

Can I have multiple properties?

Yes! You can add as many properties as you need and manage them all from the same account.

How do I make a cleaning reservation?

Go to Reservations, select the property, choose a cleaning provider available in your area, set the date and time, and confirm the reservation.

Can I cancel or reschedule a reservation?

Yes. What you receive back depends on the notice you give before the scheduled service time: more than 48 hours — the date and/or time can be changed free of charge; between 24 and 48 hours — a change or cancellation gives you 50% as credit on your account; less than 24 hours, a no-show, or if the team cannot access the property — the full price is due and no credit or change is granted. Amounts returned are always issued as credit on your Clinnco account.

How do I know when the cleaning is complete?

You will receive a notification when the cleaning company marks the service as complete. You can also track the status on the Reservations page.

What is iCal sync?

iCal sync allows you to automatically import reservations from Airbnb, Booking and other channels. When a guest checks out, the cleaning is automatically scheduled.

How do I set up iCal sync?

Go to Automation, select the property, choose the supplier, set the cleaning time and paste the iCal URL from your booking channel.

What is auto-payment?

With auto-payment enabled, reservations created via iCal are automatically paid using your Clinnco credits. No need to manually approve each payment.

What if I dont have enough credits?

If there are not enough credits, the reservation is created but awaits payment. You will receive a chat notification to top up your account.

How do Clinnco credits work?

Credits are your account balance that you can use to pay for cleaning services. You can top up credits via bank transfer.

How do I top up my account?

You can pay for each reservation individually, or top up your account by bank transfer. The amount is credited in full and earns a one-off discount on your next cleaning.

What payment methods do you accept?

We accept payments via bank transfer, MB Way, Multibanco reference, and credit/debit card.

How do I view my invoices?

Go to Invoices in the side menu to view and download all your invoices.

When will I receive my invoice?

Invoicing is automatic — you never need to request an invoice. Each cleaning is invoiced individually once the service is completed, and the PDF then appears on the Invoices page of your account, where you can view and download it at any time. Important: please add your fiscal number (NIF) in My Account before paying for a service.

Do my credits expire?

Purchased credits do not expire — they stay on your account until you use them.

How can I contact support?

You can use the support chat in the bottom left corner of the screen, or contact us at +351 932 541 180.

What are the support hours?

24h/day chat support (year-round) on the website, and phone support from 11:00 to 18:00 every day.

What if I am not happy with a cleaning?

Contact us as soon as possible through the support chat or by phone. The sooner we know, the sooner we can send a second team to put it right. If it is not something that needs a return visit, please tell us anyway — we use that feedback to improve the service.